Culture isn’t just one aspect of the game—it *is* the game
I once worked with a leadership team that was feeling the strain of tech that wasn’t delivering the returns they’d hoped for.
The tools were in place, but they kept running up against cultural barriers—teams stuck in old routines, processes struggling to keep pace.
Frustration was mounting.
As leaders, whether we mean to or not, we can often slip into thinking that new technology can transform way more than it's designed to. But real change? It starts with culture.
As Lou Gerstner once said, "Culture isn’t just one aspect of the game—it *is* the game."
In this case, the problem wasn’t the tech—it was the way people were working. They needed to align their culture with the tools they had.
That’s where business architecture came into play. Using DART, we helped them:
*Discover* what was really holding them back,
*Assess* their readiness to embrace change,
*Roadmap* a way forward, and then guide them through
*Takeoff*, which set them up to recognize, and apply the small, consistent adjustments that would make the biggest impact.
It wasn’t easy—culture change never is—but once they focused on how people work together, the results followed.
If you’ve ever felt like your tech investments aren’t paying off because of cultural roadblocks, I’d love to hear your thoughts. Drop a comment below—let’s start a conversation about making technology work *with* your culture, not against it.