A Hospital's Tech Regret

This hospital invested in a new Healthcare CRM, thinking it would be a game-changer for efficiency.
For the billing team, it was great — it helped them process payments faster and track financial data with ease.
But for the pharmacy team, the system was anything but user-friendly.
They struggled with the CRM’s complex interface, making it difficult to accurately link prescriptions to patient records.
What used to take minutes now took hours.

Miscommunications increased, and patient care suffered because the CRM didn’t support the pharmacy’s specific needs as well. 🚨
This is a classic case of tech purchase regret.

This CRM worked just fine for one aspect of the organization, but made life miserable for a different area, leading to inefficiency and frustration.

Here’s where Ready, Steady, Aim steps in.
Before you make a tech investment, we help you define a comprehensive digital vision that serves every team.
I help you ensure that any solution you go with meets the must-have requirements for all your impacted areas, lessening risks like complexity and usability, so no team gets left behind.
In just one to two days, we can map out exactly what you need to avoid costly missteps like these — ensuring that the right teams get the right needs met — before it’s too late.

Don’t let a poorly integrated system create more problems than it solves. Get the right solution the first time. 🔧
Have you had to live through something like this? Either in healthcare or somewhere else? Let me know in the comments